31 July, 2025
Note it on the delivery note, take photos before opening, and report any issues via our complaint form.
31 July, 2025
Use our reorder form and include your previous order number. For more complex changes, email us directly with your requirements.
31 July, 2025
Our customer service are always there to help you with any questions you may have. Please contact us either on chat, mail: info@balustradedesign.co.uk or call us on the following number: 0330-81 879 64
31 July, 2025
Start by entering your measurements, then choose your preferred materials, glass type, colour and design details. You’ll see a live 3D rendering of your balustrade.
31 July, 2025
You’ll receive detailed installation manuals and step-by-step videos. The manual also serves as a packing list and placement guide based on your measurements.
31 July, 2025
All necessary tools and accessories are included: screws, bits, drills and instructions tailored to your exact product.
31 July, 2025
We carry out impact and tensile tests on our products and display the relevant safety class in your 3D design and quote. You can also read more about safety testing and certification here >>
31 July, 2025
In most residential cases under 1 metre in height, no planning permission is required. However, for balconies, roof terraces or listed buildings, we recommend checking with your local planning authority.
31 July, 2025
Yes – our steel and aluminium balustrades are CE marked according to EN 1090-1, showing they meet EU requirements for structural safety. More about CE marking >>
31 July, 2025
Class A – for residential, office and commercial environments. Class B – for level differences under 1 metre. Class C – for ground-level use or modified custom designs. You can read more about safety classification here >
